Shipping policy
Tori – Shipping Policy
Orders are handled with precision. Read before placing your order.
Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped on weekends or holidays.
Shipping Time
Estimated delivery times:
- United States: 5–14 business days
- International: 7–21 business days
Some orders may take up to 3 weeks depending on location, demand, and carrier conditions.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
Delivery Responsibility
Once an order is marked as delivered by the carrier, it is considered successfully delivered.
Tori is not responsible for lost or stolen packages after delivery confirmation.
Delays
We are not responsible for delays caused by shipping carriers, customs, weather, or other external factors beyond our control.
Incorrect Address
It is your responsibility to provide an accurate and complete shipping address at checkout.
Orders shipped to the address provided by the customer are considered valid.
If an order is returned due to an incorrect or incomplete address:
- The customer is responsible for reshipping costs
Failed Delivery / Returned Packages
If a package is returned due to failed delivery attempts, refusal, or unclaimed status:
- Reshipping costs will be the customer’s responsibility
- Refunds (if applicable) will exclude original shipping costs
Lost Packages (In Transit)
If a package is lost in transit, contact us and we will assist in opening a claim with the carrier.
Contact
For shipping questions, contact:
toriclothingcollection@gmail.com