Refund policy
Tori – Returns & Refunds
Returns are accepted under strict conditions. Read before you buy.
Returns
You have 7 days from confirmed delivery to request a return.
All returns must be approved first. Items sent without approval will not be accepted.
To be eligible:
- Item must be unworn, unwashed, and in original condition
- All tags must be attached
- No stains, odors, or damage
We reserve the right to reject any return that does not meet these standards.
Return Process
To request a return, contact:
toriclothingcollection@gmail.com
Include:
- Order number
- Reason for return
- Photos if requested
If approved, you will receive return instructions.
Refunds
Once your return is received and inspected, we will notify you.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
We reserve the right to partially refund or deny refunds if items show signs of use or do not meet return conditions.
Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
We are not responsible for lost return shipments. We recommend using a trackable service.
Exchanges
We do not offer direct exchanges.
If you need a different size:
- Return your item (if eligible)
- Place a new order
Final Sale
All items marked Final Sale cannot be returned or refunded.